At Zenishi.com, we aim to provide timely and reliable delivery of your orders. Please read the following information to understand our delivery process.

1. Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

• Delivery typically takes 2-7 business days, depending on your location. Remote areas may take longer.
• We partner with reliable logistics providers to ensure your order reaches you safely and on time.

3. Shipping Charges

• Standard Delivery: A nominal fee may apply, depending on the order value and location. Exact charges will be displayed at checkout.
• Free Shipping: Available on orders exceeding a specified amount (details provided during checkout).

4. Delivery Locations

• We currently deliver to most pin codes across India.
• If your location is not serviceable, you will be notified during the checkout process.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email or SMS.
• Use this tracking number to monitor your delivery status on our logistics partner’s website.

6. Failed Deliveries

• If delivery is unsuccessful due to an incorrect address, unavailability, or refusal to accept the order, our team will contact you for resolution.
• In such cases, additional delivery charges may apply.

7. Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact us at info@zenishi.com or call +91 9084114631 within 24 hours of receiving the package.
• Provide pictures of the damaged product and packaging to assist with claim resolution.

8. Changes to Delivery Address

• Address modifications can be made only before the order is dispatched. Please contact us immediately if any changes are required.

9. International Shipping

• Currently, we do not offer international delivery. We cater only to customers within India.

For further queries, feel free to contact our support team:

• Email: info@zenishi.com
• Phone: +91 9084114631

We appreciate your trust in Zenishi.com and strive to make your shopping experience seamless!