Last updated: 17-11-24

At Zenishi.com, we aim to ensure a satisfying shopping experience for all our customers. If you are not entirely satisfied with your purchase, please read our return policy below to understand how we can assist you.

1. Eligibility for Returns

  • Returns are accepted only for products that are:
    • Defective: Damaged or faulty upon delivery.
    • Incorrect: Products received do not match your order.
  • Returns are not accepted for products that have been used, opened, or damaged due to misuse.

2. Return Timeframe

  • You must initiate a return request within 7 days of receiving your order.

3. How to Request a Return

To initiate a return, follow these steps:

  1. Contact us at info@zenishi.com or call +91 9084114631 with:
    • Your order number.
    • A description of the issue.
    • Photographs of the product and packaging (if applicable).
  2. Our customer support team will review your request and provide further instructions.

4. Conditions for Return Approval

  • The product must be unused, unopened, and in its original packaging.
  • Include all original tags, manuals, and accessories (if applicable).
  • Products must be returned in the same condition as received.

5. Shipping for Returns

  • If the return is due to an error on our part (defective or incorrect product), we will arrange the return shipping.
  • For other cases, customers may need to bear the shipping costs.

6. Refund Process

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
  • Note: Shipping fees are non-refundable unless the return is due to our error.

7. Non-Returnable Items

The following products are not eligible for returns:

  • Items marked as “Non-Returnable” on the product page.
  • Products damaged after delivery due to improper use.
  • Opened or used items, including consumables like Ayurvedic supplements or cosmetics.

8. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order.

9. Damaged or Missing Products

  • If your order arrives damaged or with missing items, contact us within 24 hours of delivery with photographic evidence.
  • We will investigate and resolve the issue promptly.

10. Contact Us

For return-related queries, reach out to:

Phone: +91 9084114631

Email: info@zenishi.com